FAQ

How can I contact EarRapps via email?
Send an email to design(at)judybrandt.com  We aim to reply to all emails within one business day.

Orders
How can I place an online order with EarRapps ?
Please email design(at)judybrandt.com with your inquiry.

Payment
What forms of payment are accepted by EarRapps ?
Please discuss payment with Judy Brandt Design.

Delivery
Orders will be delivered by Australia Post.

Can I have an order delivered to a PO Box address?
Yes we can deliver to a Po Box.

Can I place an order to be delivered outside Australia?
Yes.

Refund and Exchange
If I am not happy with my order once I receive it, can I get a refund?

Customer satisfaction is important to us. If for any reason you are not pleased with the items purchased online or if it is not what you expected, you have the option of returning the item to us for a full refund of the product price subject to the following conditions:

If you simply have changed your mind, the refund will be for the product price only and not the postage cost.
The cost of the return postage is at the customer’s expense.
The items must be returned in original condition and packaging within 14 days of receipt.

What if the item is damaged or faulty?

EarRapps carefully checks and packages all products prior to delivery. However if a purchased item is faulty or damaged upon arrival at the delivery address, we are happy to offer a replacement or refund the item at our expense.
Please email design(at)judybrandt.com to discuss the faulty items and to obtain our reply paid address.

Security and Privacy
What customer information does EarRapps  collect and store?
EarRapps will not disclose any personal information about any of our customers to other businesses unless it is necessary to process and dispatch orders.

Personal details provided such as your name, address, email address and the recipients information is only collected for the purpose of processing and dispatching your order. If you have chosen to join our mailing list, this information will be used to send you emails about special offers from time to time but will never be given or sold to a third party.